Care Quality Commission
Our new public engagement strategy
The new strategy supports our organisational strategy published in 2021 and sets out how we will listen, inform and involve people and work in partnership with the organisations that represent people.
Since publishing our last public engagement strategy in 2017 we have made significant progress, for example, people are now more aware of CQC. Public awareness has increased from 51% in 2016 to 67% in 2021, with unprompted awareness increasing from 17% to 36% over the same period. Also, we doubled the number of experiences of care we hear through our Give Feedback on Care Service from 61,000 to 123,000 over the same period.
The new strategy will run to 2026 and has four objectives:
- Build a trusted feedback service where people’s experiences drive improvements in care
We want to enable and encourage people to give feedback about their experiences of accessing care, using care services and moving between services. This can be wherever and however they want to do this. We want people to feel their feedback is valued and to understand what impact it had.
- Create a trusted, accessible public information service designed around people’s expectations and needs
We want our information to be relevant, up-to-date and meaningful for people who use services. It should also reflect their experiences. We want people to be easily able to access our information and use it to make informed decisions, where they can, about where to go for care.
- Develop an inclusive approach to proactively involving people who use services, their family, carers and organisations that represent or act on their behalf in shaping our plans, policies and products
We want to involve a broader range of people and organisations that represent them in shaping our plans, policies and products. We would particularly like to include people who are more likely to have a poorer experience of care and who may face inequalities.
- Work in partnership with organisations that represent or act on behalf of people who use services to improve care
We want to continue to develop high-quality relationships with organisations that represent people who use services or act on their behalf. We recognise that these partnerships are fundamental to maintaining trust and confidence with the public and to delivering our strategic ambitions.
Latest News from
Care Quality Commission
Starting our local authority assessments – updated guidance published08/12/2023 15:05:00
Last month, we published the findings of our 5 local authority pilot assessments and an update on our approach to formal assessments.
CQC registration and visa sponsorship for migrant workers08/12/2023 10:20:00
This week (4 December 2023), the Home Secretary James Cleverly gave a statement to the House of Commons on legal migration. In this statement he set out the requirement for "care firms in England to be regulated by the Care Quality Commission in order to sponsor visas".
Our new assessment approach: update December 202306/12/2023 13:10:00
We have now started our rollout of the new assessment framework in our South region and with 'early adopter' providers that volunteered to take part.
Local authority assessments – implementing our new approach17/11/2023 16:05:00
Completion of local authority pilot assessments
CQC reports on safe use of radiation in healthcare settings14/11/2023 15:20:00
CQC's annual report on our work to enforce the Ionising Radiation (Medical Exposure) Regulations in England has been published.
CQC to lead on Independent Care (Education) and Treatment Reviews for 2 years10/11/2023 10:25:00
In 2019 we published our interim report ‘Out of Sight’ into restraint, prolonged seclusion and segregation for autistic people with and people with a learning disability.
Combination of cost-of-living crisis and workforce pressures risks ‘unfair care’ – longer waits, reduced access and poorer outcomes for some20/10/2023 15:15:00
The Care Quality Commission’s (CQC’s) annual assessment of the state of health and adult social care in England looks at the quality of care over the past year
Planning for winter pressures20/10/2023 12:20:00
Winter is always a challenging time for health and social care. Our recent blog discussed these challenges and our role in encouraging system working and maintaining standards of quality.
How we are testing our approach to integrated care system assessments28/09/2023 14:10:00
The assessment process has now started, and each pilot system has received a request for information from us. This is so we can collect the evidence that we need to review. As part of our assessment, we are speaking directly with people using health and care services and with staff working in the ICS about their experiences.