techUK sets out recommendations to support adoption and scaling of Intelligent Automation in Central Government
techUK’s Tech & Innovation Programme has joined forces with the Central Government Programme to launch its first-ever Industry Perspective on Intelligent Automation in Central Government. This paper is a culmination of techUK’s Intelligent Automation Campaign which took place in the first half of 2021.
With case studies from leading industry suppliers such as UiPath, CGI, Workday and BJSS, this paper outlines how Government and Industry can work together to promote and scale adoption of Intelligent Automation (IA) across Government Departments.
techUK members, many of them leaders in the field of Intelligent Automation, recently met to share their experiences of working with Government to automate processes and services. The resulting briefing paper outlines six recommendations from industry to ensure meaningful adoption of Intelligent Automation solutions:
Recommendation 1: Undertake deeper engagement and collaboration between Government and industry through a specific Intelligent Automation forum, in order to shine a light on the possible.
Recommendation 2: Knowledge-sharing tools and platforms such as the Government’s Automation Register should be more visible and accessible, both within Government Departments and within the supplier community.
Recommendation 3: In order to move away from point-based, tactical solutions and achieve a sustainable approach to automation, appoint a strategic sponsor within each Government Department’s leadership team. Convene a forum of these sponsors to develop conversations based around strategic value, rather than technical problems, within Departments’ executive suites.
Recommendation 4: Engage industry to support the consolidation of the Department Automation Blueprints to create a coherent, integrated and well-scoped programme of activity.
Recommendation 5: Leadership must establish and reinforce the expectation that automation will augment the workforce, enabling employees to spend more time on strategic initiatives instead of mundane tasks.
Recommendation 6: Ensure appropriate funding is place in the next Spending Review to support the adoption and scaling of automation.
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