|If you don’t ‘complain’ someone else may ‘suffer’ in a similar situation|
New research published recently shows that around 33% of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The data shows that people overwhelmingly support the right to complain and that 90% feel that if they are unhappy with a public service they should complain.
When it comes to actually making a complaint - to a hospital, GP or jobcentre, for example - the research reveals a gap between what people believe they should do and what they actually do. According to the data, almost 2 in 3 people that are unhappy with a public service don't actually make a complaint and 29% of those say they believe that complaining will not make a difference.