Digital Transformation Case Study

Like most councils throughout the UK, Camden recently realised the need to go digital as it was storing too many old paper records. 

The Challenge: Thousands of boxes of documents—ranging from tenancy agreements to town planning diagrams, contracts, and even a collection of 35,000 historic illustrations—across eight offices.

Lined up side by side on a shelf, these records would have extended for 22,000 meters. More records were held at off site storage locations managed through contracts with four suppliers, each with their own rates and service agreements.

The Objective: To rationalize and digitize decades worth of paper records to reduce physical storage needs and costs, and increase operational agility.

Key Outcomes:

By working with Hewlett Packard Enterprise and migrating the management of physical and electronic records to a single electronic document management system, Camden Council were able to:

  • Reduce volume of paper records by about 85% after imposing retention rules
  • Avoid spending £11 million on building two floors to store paper at new office
  • Improve staff efficiency by 20% through better collaboration and flexibility

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