Throughout the UK public sector, ISDN has rapidly been overtaken by far superior VoIP technology. In 2018, the IT team at Epsom and St Helier University NHS Trust decided that VoIP was the only way to go... but where to start?
In this respect, the Trust was well placed. Its Head of Telecoms, Simon Owen, also serves as joint chair of the National Performance Advisory Group, a national working group dedicated to driving efficiency and innovation throughout every facet of the NHS, including telecoms and IT. This has given him an unusually broad insight on the market place. After a searching evaluation Simon and his colleagues chose Gamma.
The new system now handles very large call volumes, many to and from patients and many being dealt with by the trust’s own call centre, delivering savings of 40% on call costs.
Find out more and read the full case study from Epsom and St Helier University Trust.