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XXX Hertfordshire County Councils Design-led Approach to Automation

Hertfordshire County Councils Design-led Approach to Automation: Identifying the gap between transformation ambition and reality.

One thing is clear from our research of 200 public sector IT, CX and transformation decisionmakers: organisations across the UK public sector are reshaping and digitally transforming their operations.

And they’re doing it with broadly similar objectives, improving data-sharing capabilities, personalisation and customer experience.

The top digital transformation focus areas are:

Improving internal data sharing
Increasing data security
Personalising the citizen experience
Improving the citizen experience

But, concerningly, only a small proportion are taking what are considered to be key, foundational, steps that every digital transformation project should include: design, implementation and evaluation.

These are the gaps that together make the Digital Deficit. Without these ‘ingredients’, there’s a risk that a transformation project will underperform or even fail to meet the objectives and benefits that an organisation expects.

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