With demand for care rising and budgets under increasing pressure, Care UK is currently the country’s largest independent provider of health and social care, with a primary care portfolio that includes the NHS 111 helpline, GP services, urgent care, health in justice, and out-of-hours care.

In tandem with its NHS services, Care UK also operates more than 120 care homes and day clubs across the UK with some 8,000 team members caring for 7,000 people every day.

This case study details the many challenges and complexity of consolidating, modernising and future-proofing such a large and diverse healthcare telephony estate, not least:

  • 24 x 7 x 365 delivery
  • 3,500 seats across multiple sites
  • Over 4 million calls per year
  • Stringent SLA’s in place for NHS 111 & primary care services
  • Ageing legacy systems and escalating costs

Find out how Duty of Care to both the NHS and to those who call in to the service has been maintained whilst realising savings of over £600,000

Editor’s choice of other ICT items of note:

Defra:  Access to Government Gateway is changing for users of older technology 

NCSC:  Development days open for CyberFirst Girls

WAG:  Innovative project to improve fibre infrastructure

BCS:  A lack of diversity in teams developing AI can lead to in-built bias & discrimination in its decisions

AXELOS:  Clear line of sight

SME Supplier Locator update...

UK Government and public sector spend with SME’s is continually on the increase and by 2020, it is the stated intent of Cabinet Office that £1 of every £3 spent on government contracts goes to SME’s. 

Against this ambitious backdrop, the WiredGov Supplier Locator service has been developed specifically to embrace the SME Agenda and provide the ideal platform for SME’s to promote their services, solutions, accreditation and success stories directly to our ever increasing audience across all government and public sector verticals and Tier 1 suppliers.

Recent arrivals to the SME Supplier Locator service include:

Click here to find out more.

GHK Architects


Editor’s choice of other Health, Social care & Homelessness related items of note:

DHSC:  Government considers more flexible training for healthcare professionals switching discipline

NHS England:  Chief Nursing Officer appoints first-ever adviser for care home nursing

NHS Digital:  Digital midwives win prestigious award for their use of tech

BEIS:  Government backs 3D X-ray technology to capture images of diseased bones in 40 seconds

LGA responds to Care England report on social care fees

DHSC:  My Right to Healthcare

Editor’s choice of other Business / Commercial items of note:

BEIS:  Primary Authority, the scheme that helps business comply with regulations, is 10 years old

DIT:  2019 was record-breaking year for UK exports with goods to non-EU countries growing by 13.6% on 2018

MHCLG:  Innovative new Freeports across the UK as Government lays out plans to boost economy

DCMS:  33% of all FTSE 100 board members are now women, up from just 12.5% less than a decade ago

HMRC extends customs grant funding deadline

Ofcom:  Companies must tell customers about their best deals

UK Space Agency:  UK’s first industrial contribution to International Space Station ready for take off

RLA:  12-month contracts are set to become mandatory in Wales under a new law

APM:  Why subcontract management is a cornerstone of project risk management

ESPO:  Procurement solutions for police & emergency services

FCA/ICO:  Joint statement warning FCA-authorised firms & insolvency practitioners to be responsible when dealing with personal data

FRC: Audit, Accounting & Corporate Reporting during the Transition Period

Editor’s choice of other Policy & General items of note:

MoD:  UK Security Vetting (UKSV): our latest updates

Dstl:  Veterans offered second career in Defence Science

LGA responds to NAO report on local authority commercial investments

EHRC:  Schools targeted with inquiry into use of restraint

FDA welcomes “seismic change” for victims of harassment in Parliament

NCFE:  Innovative new mobile app is revolutionising access to tutoring

Defra:  6 general licences reissued for the control of wild birds

MHCLG:  Government to cut the cost of new homes by a third

DfE:  New National Plan to shape the future of music education

ScotGov:  Budget heralds landmark in social security powers

WAG:  New law to provide greater security of occupation for people who rent a home in Wales unveiled

IOPC:  Risk assessment processes for joint training exercises reviewed following independent investigation

NO:  Ombudsman reminds councils about care home top-up fees

PC&PE:  Should the UK continue to spring forward and fall back?


 More contributions to the Brexit process

Still a ‘hot topic’, with widely spread views:

Researched Links:

GOV. UK – Brexit

Latest Documents

GOV.UK Brexit Search

How to prepare if the UK leaves the EU with no deal

CO:  Government confirms plans to introduce import controls on EU goods at the border after transition ends

Defra: Profitable & sustainable future for UK fishing industry

PC&PE:  European Union Committee publishes twenty-first treaty report

WAG:  More support for hard-to-reach EU citizens living in Wales

HMRC extends customs grant funding deadline

FRC: Audit, Accounting & Corporate Reporting during the Transition Period

techUK:   How will the exchange of personal data be affected by the UK-EU future relationship?

EU-UK future relations: “level playing field” crucial to ensure fair competition

Chatham House:  The EU Cannot Build a Foreign Policy on Regulatory Power Alone

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